Privacy Policy
Last Updated: October 16, 2024
1. Introduction
This Privacy Policy provides information regarding the collection and processing of personal data when using the Carpoll mobile app ("App"). Personal data refers to any information related to an identified or identifiable natural person, such as a name or IP address.
1.1. Contact Details
The data controller within the meaning of Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is:
Carpoll Ltd
Suite 5, 1 Golders Green Road,
London, England, NW11 8DY
Email: info@carpoll.uk
1.2. Scope of Data Processing, Processing Purposes, and Legal Bases
We process personal data for various purposes, in compliance with the GDPR. The following legal bases apply to the processing of personal data:
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Consent (Art. 6 para. 1 s. 1 lit. a GDPR): When you give us explicit permission to process your data.
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Performance of Contract (Art. 6 para. 1 s. 1 lit. b GDPR): When data processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
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Legal Obligation (Art. 6 para. 1 s. 1 lit. c GDPR): When processing is required to fulfill legal obligations.
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Legitimate Interests (Art. 6 para. 1 s. 1 lit. f GDPR): When processing is necessary for our legitimate interests, such as ensuring the App’s security and functionality.
1.3. Data Processing Outside the EEA
If we transfer personal data to third parties or service providers outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, as stipulated by the GDPR, such as EU Commission adequacy decisions or standard contractual clauses.
1.4. Storage Duration
Personal data will be stored for as long as necessary to fulfill the purposes for which they were collected. If not required for these purposes, the data will be deleted unless it is needed for other legitimate and legally permissible reasons. Data retention obligations, such as those under commercial or tax law, may require data to be retained for a specified period.
1.5. User Rights
You have the following rights concerning your personal data:
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Right of Access: You can request details about the personal data we hold about you.
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Right to Correction or Deletion: You can request that your personal data be corrected or deleted.
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Right to Restrict Processing: You can ask us to limit the processing of your personal data.
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Right to Object: You can object to the processing of your personal data for specific purposes.
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Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
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Right to Withdraw Consent: You can withdraw any consent given for data processing at any time.
If you wish to exercise any of these rights, please contact us at info@carpoll.uk.
1.6. Obligations to Provide Data
To use the App or enter into a contractual relationship with us, you may be required to provide certain personal data. Without this data, we may not be able to offer our services or fulfill contractual obligations.
1.7. No Automated Decision-Making
We do not employ any fully automated decision-making processes under Article 22 GDPR that have a legal effect on you or significantly affect you.
1.8. Contacting Us
When you contact us via email or through the App, we will store the data you provide (e.g., name and email address) to respond to your inquiries. The legal basis for this data processing is our legitimate interest (Art. 6 para. 1 s. 1 lit. f GDPR). We will delete the data once it is no longer necessary or restrict processing if retention obligations exist.
2. Data Processing in the App
2.1. Downloading the App
When downloading the App from Apple’s App Store or Google’s Play Store, certain information (e.g., username, email, payment information, device identification number) is collected by the respective store. We have no control over this data collection. The relevant privacy policies of Apple and Google apply.
2.2. Hosting
Our App is hosted by a third-party provider that processes personal data such as usage, meta/communication, and contact data. The legal basis for this is our legitimate interest (Art. 6 para. 1 s. 1 lit. f GDPR).
2.3. Use of the App
When you use our App, we collect data necessary to offer you the App’s features and ensure security. The legal basis for this is our legitimate interest (Art. 6 para. 1 s. 1 lit. f GDPR).
The data collected includes:
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IP address
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Date and time of request
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Operating system and device details
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Usage and interaction data
2.4. Access to Device Functions
The App may request access to your device's functions (e.g., location, camera, microphone). Consent for this access is provided by the user when enabling these functions. The legal basis for this is consent (Art. 6 para. 1 s. 1 lit. a GDPR), which can be revoked at any time by disabling the access in your device settings.
2.5. User Accounts
If you create a user account within the App, we process your data to fulfill the user agreement. The legal basis for this is Art. 6 para. 1 s. 1 lit. b GDPR. Data will be deleted when you delete your account.
2.6. Surveys
Users of the App can participate in surveys. We collect the following data:
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Postal code
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Email address
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User ID
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Phone number
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Name
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IP address
Survey answers are used for market research purposes. The legal basis for processing this data is your consent (Art. 6 para. 1 s. 1 lit. a GDPR).
3. Data Retention
We store personal data for as long as necessary to fulfill the purposes for which it was collected. Data will be deleted when no longer needed or when you request its deletion unless retention is required by law.
4. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy. Any changes will be communicated via email or through the App. The current version of the Privacy Policy is always available within the App and on our website.
5. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at info@carpoll.uk