Last updated: Sep’ 1, 2024

At Carpoll Ltd, your privacy is our priority. This privacy policy explains how we collect, use, and protect your personal data when you use our services, including surveys and other data-collection activities. By using our platform, you consent to the practices described in this policy.

1. Data We Collect

We collect personal data from you when you participate in surveys or use our services. This may include:

Personal Information: Name, email address, phone number, and other identifiers.
Demographic Data: Age, gender, location, and other demographic details.
Survey Responses: Your opinions, preferences, and other answers provided in surveys.
Usage Data: Information about how you use our app, including IP address, device identifiers, and interaction data.

2. How We Use Your Data

We use your data for the following purposes:

Survey Participation: To collect and analyze survey responses.
Improving Our Services: To enhance user experience and develop new features.
Communication: To send you notifications, updates, and marketing communications if you've opted in.
Legal Compliance: To comply with legal obligations, such as GDPR and applicable local laws.

3. Legal Basis for Processing Data

We process your personal data under the following legal bases:

Consent: You provide explicit consent when participating in surveys or registering for our services.
Legitimate Interest: To improve our services and ensure the security of our platform.
Legal Obligation: To comply with regulatory requirements.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may sell or share anonymized data, which does not disclose your identity, for research, analytics, and other business purposes. Additionally, we may share your information with:

Service Providers: Trusted third-party partners who assist us in processing your data.
Legal Authorities: When required by law or in response to legal requests.

5. Data Retention

We will retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights Under GDPR

As a user within the EU, you have the following rights under the GDPR:

Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request corrections to inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data under certain conditions.
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
Right to Object: You can object to the processing of your personal data for direct marketing purposes.

To exercise your rights, please contact us at info@carpoll.uk.

7. Data Security

We implement appropriate technical and organizational measures to ensure your data is secure, including encryption and regular security assessments.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or regulatory requirements. You will be notified of significant changes through email or app notifications.

9. Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact us at:

Carpoll Ltd
info@carpoll.uk

Privacy & Legal